Denise McKay

McKay Business Services has been in operation for 20 years. We service the Adelaide Metropolitan area as well as all South Australian country regions. All six members of my team are now using Smokeball software. Since using Smokeball our workflow is far better and we’re saving time on tasks that were once time-consuming, it provides an array of beneficial features, plus it’s so user-friendly. Everyone in the office loves it!

Prior to Smokeball, I was using multiple programs to cover all bases. What I was after was a full practice management software solution that was also a database so when I updated an address it changes throughout all documents. I eventually found this with Smokeball.

When I first saw the Smokeball screen layout I immediately knew it would work for us. I loved the layout and how everything was neatly organised. It was extremely easy to find things and follow, so I had no concerns prior to installing.

​Since using the software I have found Smokeball’s workflow feature to be a major timesaver in our office. Workflows arrange our to-do items into automated sequences of tasks. This keeps us all organised no matter how busy we are. When using the workflow feature I can assure that you’ll save valuable time, improve project consistency and efficiency for your firm.

Smokeball’s integration with ScanSnap is also brilliant. It allows you to attach a scanned file directly to a matter, without having to save or email the document first. Scanning files to your matter is literally now a one-click process.

The thing that impresses me the most about Smokeball is the customer service experience. If I make a phone call to support, there is always someone there to assist and resolve my issue quickly. They have always gone above and beyond to make sure that Smokeball works the way it is supposed to and the way that I need it to.