This Security Policy governs the processing of data provided by a Subscriber in connection with their user license agreement (“Agreement”) or through the use of the SMOKEBALL Services. By using the Software, our services, or our website, or by signing an Agreement with SMOKEBALL, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites or App.
There is a lot of legitimate concern about cyber-security with many malicious actors seeking to extract money using nefarious online methods. Whilst it might seem as if a server in your office with local PC’s is secure, if your inhouse network is connected to the Internet, it is incredibly vulnerable to attack, and Ransomware is typically placed on on-premise servers. Trojans often get placed on PC’s used for recreational purposes when we are least alert to danger.
SMOKEBALL has an in-house Information Security officer that is dedicated to maintaining the security of client data in SMOKEBALL, SMOKEBALL itself, and of course all our internal systems that support our business.
Being a cloud solution, the software and all client data is stored on SMOKEBALL Servers, which are built on the AWS (Amazon Web Services) platform.
Amazon Web Services (AWS) is a leading cloud services platform, providing database storage, content delivery and a range of other functions. It is probably the largest and most successful cloud platform provider in the world. AWS makes security its top priority, providing a data centre and network architecture built to meet the requirements of the most security-sensitive organisations such as NASA, Atlassian and Dow Jones. AWS is constantly evolving its core security services such as identity and access management, logging and monitoring, encryption and key management, network segmentation and Denial of Service (DDoS) protection.
SMOKEBALL stores data in the jurisdiction of origin. In Australia, this is in Sydney. SMOKEBALL actively works to take advantage of AWS services, following Information Security best practices. SMOKEBALL also makes continuous backups, so your SMOKEBALL data will be up to date to the time you last connected to the Internet.
AWS has an extensive and constant Cyber Security presence (its reputation depends on it) and SMOKEBALL too has its own Information Security Team. We continually monitor our AWS environment, implementing updates and patches in line with best practices prescribed by AWS. You can find out more about AWS security in the AWS Security & Compliance Quick Reference Guide.
SMOKEBALL uses multiple layers of security controls (software, physical and process based) to protect our client data.
This includes, but is not limited to:
- Local & Network Firewalls
- Web Application Firewalls
- Intrusion Detection Systems (IDS)
- Multi-vendor Anti-Virus
- DDoS Throttling Services
- Access Control Lists
- Security Patch Management
- Identity and Access Management
- Centralised Log Management
- Symmetric and Asymmetric Encryption systems
- Separation of Duties
- Vulnerability Assessment
- Anomaly Detection
- Remote Monitoring & Alerting
SMOKEBALL understands security is of foremost importance to law firms. These are some security measures you can implement, alongside systems SMOKEBALL has developed to strengthen security for your law firm.
Email is a ubiquitous but high-risk communication method, vulnerable to infiltration and hacking. You should never send highly confidential, private or security-related information or documents by email.
To enable SMOKEBALL clients to communicate safely and securely, we developed Smokeball Communicate for document sharing. When a document is shared through Smokeball Communicate, it is not transported. It remains in Smokeball Communicate, and anyone with the right credentials can interact with it. An email or notification is sent to the other party to allow them to view and comment on the document in Smokeball Communicate. The document itself is not sent.
Each SMOKEBALL application is accessed via HTTPS using Transport Layer Security (TLS). TLS is a cryptographic protocol designed to protect information transmitted over the internet against eavesdropping, tampering, and message forgery. Once client data reaches the SMOKEBALL cloud infrastructure, all information is then encrypted at rest, using AES-256, military-grade encryption.
SMOKEBALL has been designed to be a highly available, active-active solution. SMOKEBALL services are split over multiple AWS data centres within Australia. In the event of one data centre going offline in a disaster scenario, the second data centre continues to serve data with minimal, if any, service interruption. SMOKEBALL is not responsible for any delays resulting from AWS server availability.
SMOKEBALL servers are backed up multiple times daily, weekly and monthly.
SMOKEBALL is monitored 24 hours a day, 7 days a week, 365 days a year.
SMOKEBALL will notify the Subscriber without undue delay and in writing on becoming aware of any Data Breach in respect to our client’s data. If a vulnerability is identified or data is available publicly outside of the SMOKEBALL Software, please contact SMOKEBALL immediately via info@smokeball.co.uk.
SMOKEBALL's Privacy Policy is subject to change and can be accessed at: www.smokeball.co.uk/privacy
If you provide to SMOKEBALL any personal or sensitive data relating to other individuals, either directly, through our websites, through our software, or otherwise, you represent that you have the authority to do so and permit us to use, access, or host that data in accordance with this policy.
SMOKEBALL employs industry standard security measures to ensure the security of information. However, the security of information transmitted through the Internet can never be guaranteed. SMOKEBALL is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of information. Site users are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any SMOKEBALL websites.
In order to protect you and your information, SMOKEBALL may suspend your use of a website, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure area of any Unauthorised access to such areas is prohibited and may lead to criminal prosecution. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section herein.
We may use your information as we believe to be necessary or appropriate:
a) under applicable law, including laws outside your country of residence;
b) to comply with legal process;
c) to respond to requests from public and government authorities including public and government authorities outside your country of residence;
d) to service providers which act for us or provide services for us, such as for marketing or for the processing of payments, and as to such service providers their use of Personal Information is subject to our agreements with them and any applicable laws;
e) to enforce our terms and conditions;
f) to protect our operations or those of any of our affiliates;
g) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others;
h) and to allow us to pursue available remedies or limit the damages that we may sustain.
This statement reflects the security policy of SMOKEBALL and is regularly reviewed and updated. It should be regarded as the primary source of truth regarding security within SMOKEBALL.
Any further questions, please email info@smokeball.co.uk or call us on 0800 208 8184.
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