Megan Puszkar

Introduction

‍Macedon Ranges Family Law is a Victorian-based law firm. Megan Puszkar’s passion to offer legal assistance in a personalised way to everyday clients led her down the path of founding her family law firm.

The challenge

Macedon Ranges Family Law recently celebrated its ten-year anniversary, says Megan. We are currently a team of four with plans for further growth. My firm had been utilising another practice management software for nine years before we decided to adopt Smokeball Legal Practice Management Software. Having used the same software for almost a decade, making the switch to a different legal practice management software was a big deal for us.

The solution

I decided it was time for a change as my firm needed more advanced software to help us run more efficiently. I also received positive recommendations from various legal practitioners in the industry about Smokeball, so I decided it was time to make the switch.

The migration and onboarding experience

The transition to Smokeball turned out to be a wonderful experience for my team and me. I was incredibly surprised by the smooth Smokeball onboarding experience, considering the nine years' worth of data we had to migrate over. I commend Smokeball’s support and onboarding team for being responsive, helpful, and making the overall experience enjoyable.

The results

Having used Smokeball for over a year now, we have found the software to be powerful, intuitive, and easy to navigate even when encountering unfamiliar tasks. One standout feature is the ability to create combined PDF documents effortlessly, which enables us to streamline our court book preparation. Another highlight is Smokeball’s automatic time tracking feature - AutoTime, which has improved the firm’s overall profitability while maintaining billing transparency with clients.

Recommendation

I highly recommend Smokeball – from the software itself to the support that you receive daily. There is a sense of collaboration with the Smokeball team because they care about what the users are getting out of the software. If you are thinking of making the switch, just bite the bullet, jump onto the onboarding train, and get it done!