It may be an old truism that time is money, but seldomis that as true as for solicitors.
Only some of the work you do qualifies as billable andyou do not want to be wasting time with lengthy administrative processes thatare going to get in the way of you delivering high quality services to yourclients.
With over 15,000 clients worldwide, we have learned theart of effective client communication.
Here are our top five communication tips that will keepyour clients coming back for more.
Onboarding efficiency
In a world where everything from ordering a pizza tobooking a holiday is done through a few simple taps on a screen, people havecome to expect efficiency from the moment they are taken on as a client.
You might have many clients, but they likely only haveyou as a solicitor and they want to feel like all your time is on them.
As well as slowing you down when it comes to vital,billable work, delays in the onboarding process can leave your client irritableand less likely to engage with your services going forward.
Securing the necessary details to ensure security andcompliance is not always a simple task, but utilising specially designed ClientRelationship Management (CRM) software in the onboarding process can streamlinethe experience.
If the CRM also has AI integration, it may even be ableto guide your clients through the process and ensure that all the pertinentinformation is obtained.
Email management
The Harvard Business Review reported that professionalsspend 28per cent of their work day reading and answering emails which theyclaim roughly translates to two and a half hours a day.
If you also take an hour for lunch, that means over athird of your day is spent not delivering valuable work to clients.
CRM software can enhance your client communication byintegrating with email services such as Outlook and can help you to monitor theamount of time spent on emails.
It can also speed up the process by creating dynamicemail templates.
For additional security, good CRM may even be able todetect mis-addressed emails and prevent them from being sent to the wrongclient.
Automated legal forms
The nuances of legal forms can vary wildly, there areplenty of aspects that are less bespoke.
Rather than having to create similar documents fromscratch or use unwieldly templates, case management software can make theprocess more efficient.
Case management software can generate countlessautomated forms in seconds.
Althoughcontracts with small errors or omitted words may still be legally enforceable,you want to ensure that your contracts are watertight.
By automating the creation of documents, the capacityfor human error is significantly reduced thus your documents will be of theconsistent, professional quality befitting of your business.
AI integration may even allow for the automaticgeneration of important documents with space for you to fill in the gaps withrelevant details.
Effective client communication
With the Government determining that themost common form of cyber-attack comes in the form of emails,it might be more reassuring for your firm to have an alternative form ofcommunication.
Communicating through a system that employs atwo-factor authentication system and geometric security measures may offer yourfirm a more assured sense of privacy.
Data breaches fundamentally undermine the trust thatclients place in establishments, and this is most prevalent when handlingconfidential and sensitive documents.
If a client knows that their information is secure,they may be more inclined to continue using your services.
The introduction of AI in clientcommunication
AI could never replace the tremendous work that you do,but it can certainly streamline the process.
Well utilised AI can assist with summarisingconversations and serve to draft client correspondence in a significantlyshorter time.
AI can assist with client communications by keeping youup to speed with any relevant details previously mentioned in the conversationwithout you having to trawl back through notes and emails.
This will allow you to focus on providing the clientwith a better service.
Why use Smokeball for your clientcommunication?
A good case management software or CRM canrevolutionise your approach to client communication.
Smokeball was built by legal-tech pioneers who arepassionate about enhancing the legal environment and improving the quality ofservices offered.
As a case management software built specifically forthe legal profession, Smokeball is designed to improve not just your clientcommunication, but the way you approach work in general.
With over two decades of experience providing servicesfor 25,000 solicitors, Smokeball has been attributed with a 34 per cent firmprofit boost.
Can your current system keep pace in an increasingly competitiveenvironment?
Booka demo today to learn more about how Smokeball cantransform your business.
