Tharindu Ellepola

Smokeball is a game-changer for a London Immigration firm.

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Temple Gate Solicitors, a small law firm based in London, is known for its dedication to immigration and family law. Their team excels with diverse legal backgrounds and prioritises meaningful, long-lasting client relationships. Thanks to Smokeball, Temple Gate Solicitors has eliminated tedious admin tasks, so they have ample time to dedicate to client care.

Seeking a cloud-based system

After several years with a competitor’s legal software, Temple Gate Solicitors sought new software that aligned to their budget and desire to be more mobile. “A big reason for seeking a cloud-based system was so we could work remotely. We wanted one system we could access from anywhere that contained all our matters and clients,” says Tharindu.

Switching to Smokeball

After researching options and consulting online reviews, Temple Gate Solicitors switched to Smokeball for its all-in-one, cloud-based platform backed by stellar customer service. The transition to Smokeball was smooth thanks to the support Smokeball provided. “With our previous platform, everything was done through online chat or email, and you had to wait 24 hours until someone would reply. With Smokeball, we have a direct line of communication through telephone, email, and live chat. Smokeball is really responsive. We’ve formed relationships with staff at Smokeball who know us by name,” reflects Tharindu.

Freedom to work anywhere

Although Temple Gate Solicitors maintains a physical office space to comply with SRA rules, Smokeball’s cloud-based platform allows their team to work remotely—and do it seamlessly. This new flexibility allows the firm to maintain a smaller, more cost-effective office space. Staff access all their files and communicate efficiently through Smokeball from any location while having full visibility into the firm’s case load.

“Now we don’t require the extra space for all the paper files. People work remotely from wherever they wish to because everything’s there in Smokeball to work on,” says Tharindu.

Fewer clicks, increased efficiency

Another cost-saving Temple Gate Solicitors enjoy after adopting Smokeball is eliminating third party software providers. The firm previously used an add-on service to manage their PDF bundling. With Smokeball, staff can quickly merge multiple PDFs, create a Table of Contents, and preview the bundle in just a few clicks. Not only does this save them significant time but also subscription costs.

Across the software, staff are now able to do more in fewer clicks. “When doing a task, I want to get it done as quick as possible and with the least clicks possible. Smokeball makes processes so easy. In a few clicks the task is basically done,” says Tharindu.

Streamlining workflows from client intake to billing

A standout feature for Temple Gate is Smokeball’s lead management capability. With Smokeball Intake, the firm tracks client inquiries more efficiently and converts leads into paying clients more effectively. “We remind leads to call us back or touch base on what was previously discussed. This ongoing contact is easy for us and results in people converting to paying clients,” says Tharindu.

Smokeball’s user-friendly billing interface allows Temple Gate Solicitors to generate and email invoices directly through the system. For initial consultations, they can quickly invoice the prospect without opening a full file for each inquiry. The ability to create template emails with merge fields and switch between different email accounts further enhances the firm’s productivity.

Sustainable growth with an all-in-one legal software

Smokeball has helped Temple Gate Solicitors manage their practice more efficiently while also saving time and money through an all-in-one platform that allows them to grow their business sustainably. As a result, they’re able to dedicate time to personalised client service without sacrificing work-life balance, quality, or revenue.

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