Maxine Johnson

Enhancing Legal Operations and Client Service with Smokeball.

Navigating Cumbersome Automations and Customer Service

Prior to adopting Smokeball’s legal practice management software, Johnson May Solicitors was struggling with inefficient processes. Their previous legal software had limited and cumbersome automation features that were maze-like to navigate. Additionally, the software wasn’t comprehensive in its functionality, so Maxine relied on other programs, like Trello, to operate her firm. Client support was also an issue. “If you needed to quickly speak to somebody or even if you raised a ticket online, the callback was prohibitively long. It made it difficult to work in that way,” Maxine says. She knew there had to be a better way.

A Better Way to Operate

Maxine was drawn to Smokeball for its user-friendly interface, robust automation features, and responsive customer support. After evaluating several case management providers, Maxine was sold on Smokeball for all the above, plus its ability to streamline operations, enhance client services, and provide valuable financial insights.

A Smooth Migration to Smokeball

With Johnson May Solicitors already embedded in another legal software, Maxine had concerns around the migration process. She was worried about potential service disruptions for her clients, data accuracy, and the time required for staff to learn the new system. To Maxine’s delight, the migration process was smooth. Smokeball’s support team provided comprehensive assistance. “We were really supported during the migration, which was a godsend. Any law firm who goes through a migration can appreciate that it can be tricky. There’s been lots of support from Smokeball,” says Maxine.

Empowered to Make Data-Informed Business Decisions

Upon implementing Smokeball, Johnson May Solicitors experienced significant improvements in billing and time tracking processes. With automatic time tracking staff get an accurate record of their billable hours without any additional effort on their part. This results in transparent and precise invoicing for clients, as well as visibility into the firm’s finances. “Smokeball’s automatic time tracking and billing features have provided valuable insights into cost estimates, helping us optimise fixed fees and improve our financial planning. We can now accurately assess our costs and adjust our pricing strategies accordingly,” Maxine says.

An All-In-One Game-Changing Solution

Beyond any one feature, Johnson May Solicitors loves that Smokeball is an integrated system. “If a potential client contacts us, their information is captured in Smokeball. When they instruct us, I can then just convert that lead straight to a matter. All the information is there already. It’s a game changer because it really does cut down on the processing time and the administration,” says Maxine. Smokeball Intake simplifies the client intake process and streamlines data management to save time and errors.

Growing With Smokeball

By leveraging Smokeball’s legal practice management software, Maxine’s firm is already seeing significant improvements in operational efficiency, client service quality, and financial management. Additionally, Smokeball’s cloud-based system enables remote work flexibility, allowing Johnson May staff to work anywhere. “This not only improved work-life balance but also increased productivity and collaboration within the team,” reports Maxine. Thinking about the future of Johnson May Solicitors, Maxine shares that the Smokeball partnership will drive growth, productivity, and client satisfaction for the firm. “I think Smokeball will continue to give me insights into what we’re doing and how we can make our process swifter. On the financial side, it will help look at how we grow in terms of capital and adjust our business plan accordingly,” says Maxine.

“Smokeball’s cloud-based system enabled remote work flexibility, allowing our staff to work from anywhere. This not only improved work-life balance but also increased productivity and collaboration within the team.”

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